Putney Man And Van Terms and Conditions
These Putney man and van terms and conditions set out the basis on which moving and transport services are provided by us to customers in the United Kingdom. By making a booking, you agree to these terms in full. They are intended to create a clear and fair agreement covering the service scope, the booking process, pricing, payment, cancellations, liability, waste handling, and the law that applies to this contract. Please read them carefully before confirming any service.
Throughout this document, references to we, us, and our mean the service provider, while references to you and your mean the customer, sender, or person arranging the move. These Putney removal terms apply whether the service is for a single item, part-load, domestic move, commercial move, furniture collection, or a similar transport request. They do not replace any statutory rights you may have under consumer law.
We reserve the right to update these terms from time to time. Any revision will apply to future bookings only unless the law requires otherwise. If a change is made after your booking has been accepted, the version in force at the time of acceptance will generally apply to that booking, unless a later change is required to reflect law, safety, or operational necessity.
To arrange a service, you must provide accurate and complete information, including the collection and delivery details, access conditions, item descriptions, approximate volume, any heavy or fragile items, parking restrictions, and any special handling needs. Our quotation or estimate is based on the information you give us. If the details later prove incomplete or inaccurate, we may need to amend the price, vehicle size, crew size, or time required.
A booking is only confirmed when we have accepted your request and, where applicable, received any deposit or advance payment we have requested. Confirmation may be given by email, message, written note, or other recorded method. A provisional time slot is not a guarantee of arrival at an exact minute, and all collection or delivery times are estimates unless we expressly state otherwise. Reasonable flexibility may be required due to traffic, weather, loading delays, or previous jobs running over.
You must ensure that someone authorised to act for you is present at the collection or delivery address, or is otherwise available to provide access, instructions, and approval where needed. If no one is available, or if access is refused or unsafe, we may charge waiting time, aborted call-out costs, re-delivery fees, or additional labour. Any man and van service terms must be interpreted in a practical way, recognising that moving work often depends on real-time site conditions.
Our charges may be based on an hourly rate, a fixed price, a quoted job price, or a combination of these methods. Unless stated otherwise, prices are exclusive of VAT where VAT applies. Additional charges may arise for extra labour, stairs, long carries, parking fees, congestion or access charges, congestion-related delay, dismantling or reassembly, wrapping materials, urgent bookings, or carrying items not declared at the time of booking. If the job differs materially from the original description, we may adjust the price before continuing.
Payment is due in accordance with the payment method and timeline agreed at booking. We may require a deposit, full prepayment, or payment on completion. Unless we agree otherwise in writing, all invoices must be paid in full without deduction or set-off. If payment is taken by card, bank transfer, or another electronic method, you are responsible for ensuring funds are available and that payment details are accurate. We may refuse to release goods until payment is received in full, where legally permitted.
Where an invoice remains unpaid after the agreed date, we may charge interest and recovery costs to the extent permitted by law. We may also suspend further work, cancel future bookings, or retain goods where a lawful right of lien applies. Any dispute about charges must be raised promptly and in good faith. A disputed item does not remove the obligation to pay any undisputed amount on time.
If you need to cancel or reschedule, you should notify us as soon as possible. Cancellation charges may apply depending on how much notice you give and whether preparations, staffing, or vehicle allocation have already taken place. If you cancel at short notice, fail to be present, cannot provide access, or decide not to proceed after the crew has arrived, you may be charged a call-out fee, a minimum charge, or the full booked amount where our losses justify it and the law allows.
We may cancel or postpone a booking if performance is prevented or made unsafe by circumstances beyond our reasonable control, including severe weather, road closures, traffic incidents, breakdown, illness, equipment failure, dangerous access conditions, or legal restrictions. In such cases, we will normally try to rearrange the service for another date. We are not responsible for loss arising from a delay or cancellation caused by events outside our control, provided we take reasonable steps to reduce disruption.
Nothing in these Putney van hire terms limits your rights where we cancel without lawful cause or where you are entitled to a refund under consumer law. If we cancel a booking that has already been paid for and no replacement date is agreed, we will refund the unused amount for services not provided, subject to any lawful deductions for work already completed or costs already incurred.
We will exercise reasonable care and skill when handling your property, but you acknowledge that moving work carries inherent risks. Unless otherwise agreed in writing, you are responsible for adequately packing, protecting, and labelling fragile, high-value, or specially sensitive items. We are not liable for damage caused by inadequate packing, pre-existing weakness, hidden defects, unsuitable containers, or items that were already damaged before collection. Where we pack items on your behalf, our liability remains subject to the limits in these terms and any mandatory legal protections.
Our liability for loss or damage caused by our negligence, breach of contract, or failure to use reasonable care and skill will be limited to the reasonable repair or replacement value of the affected item, taking account of age, wear, and depreciation, and subject to any agreed insurance or declared value arrangement. We will not be liable for indirect or consequential loss, including loss of profit, loss of opportunity, missed deadlines, business interruption, emotional distress, or inconvenience, except where the law requires otherwise.
You must tell us in advance about items of exceptional value, unusual dimensions, hazardous nature, or delicate construction. This includes, for example, antiques, artwork, glass furniture, musical instruments, specialist electronic equipment, and items requiring climate-sensitive handling. We may decline to transport items that are unsafe, unlawful, or unsuitable for the vehicle or crew. If we agree to carry them, you may be asked to sign a separate risk acknowledgment or declare a higher value. These Putney moving terms are intended to allocate risk fairly and transparently.
Where we assist with loading or unloading, you must ensure that the premises, driveways, hallways, stairways, lifts, and external access routes are safe and clear. We may stop work if we believe there is a risk to people, property, or the vehicle. Any instruction to move goods through restricted access is accepted at your own risk unless we have expressly agreed to the method and assessed the route. You are responsible for securing loose pets, warning us of site hazards, and protecting floors or surfaces if required.
If we remove waste, unwanted items, or packaging as part of the service, you must tell us exactly what is to be taken away. We operate in accordance with UK waste regulations and will only transport, handle, or dispose of waste in a lawful manner. You must not ask us to remove controlled waste, hazardous waste, or any item that requires specialist licensing, permits, or treatment unless we have agreed in writing and are legally authorised to do so. Materials such as paint, chemicals, oils, asbestos, gas bottles, batteries, and electrical waste may be subject to separate rules.
Under the applicable waste duty of care, you must describe any waste truthfully and ensure it is presented for collection in a way that allows lawful handling. If you misdescribe items or include prohibited materials, you may be responsible for additional costs, penalties, disposal fees, or regulatory consequences arising from that misdescription. We may refuse to carry items that appear contaminated, unsafe, or non-compliant with waste law. Nothing in these man and van service terms permits unlawful dumping, fly-tipping, or disposal outside approved facilities.
Any items that are left behind, uncollected, or not accepted for transport may be stored only if we agree to do so, and storage charges may apply. If goods remain uncollected after we have notified you and provided a reasonable opportunity to arrange collection, we may treat them in accordance with our lawful rights, which may include disposal where permitted by law and after reasonable notice. We will act fairly and proportionately, but you remain responsible for arranging timely handover and onward collection.
You agree that we may subcontract some or all of the service to qualified third parties. Where we do so, these terms continue to apply. Any subcontractor will be engaged on substantially similar terms regarding care, conduct, and compliance, but we remain responsible for the part of the service we have agreed to provide, subject to the exclusions and limitations in this document. You must not request unlawful, unsafe, or discriminatory conduct from our team or any subcontractor acting on our behalf.
We may refuse or terminate the service immediately if your conduct, the conduct of another person at the premises, or the condition of the goods makes continuation unsafe, unlawful, or impracticable. This includes abuse, threats, violence, interference with the work, non-payment, or failure to provide the agreed access. In such circumstances, you may be charged for work completed, waiting time, and reasonable costs incurred up to the point of termination. Our decision to stop work will be made reasonably and in good faith.
To the fullest extent permitted by law, our total aggregate liability arising from any booking will not exceed the total amount paid or payable for the specific service giving rise to the claim, unless a higher limit is required by statute or expressly agreed in writing. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under the Consumer Rights Act 2015 or other applicable law.
You are responsible for ensuring that the goods are legally owned by you, or that you have the authority of the owner to arrange their transport, storage, or disposal. You must indemnify us against losses, claims, fines, or expenses resulting from false instructions, unlawful goods, infringement of third-party rights, or your breach of these terms. This indemnity does not apply to losses caused by our own negligence or deliberate wrongdoing.
These Putney man and van terms and conditions constitute the entire agreement between you and us in relation to the service, unless varied in writing. If any clause is found unlawful or unenforceable, the remaining clauses will continue in force. A delay or failure by us to enforce a right is not a waiver of that right. Headings are included for convenience only and do not affect interpretation.
For consumers, nothing in these terms affects your statutory rights in relation to services that are not carried out with reasonable care and skill, are not provided within a reasonable time, or are otherwise not in conformity with consumer law. If you are acting for a business, you confirm that you have authority to bind that business to these terms and that the service is being arranged in a business capacity. Different legal protections may apply depending on whether you are a consumer or a business customer.
We may make reasonable changes to the route, vehicle, loading method, or sequence of tasks where needed to improve safety, comply with law, or complete the job efficiently. Any such operational decisions will be made on the day with due regard to the circumstances. If a task falls outside the original booking scope, we may quote separately before proceeding. In all cases, the service should be understood as a practical transport and handling arrangement rather than a guarantee of a fixed outcome regardless of conditions.
By confirming a booking, you acknowledge that you have read, understood, and agreed to these terms. You also confirm that the information you have provided is accurate to the best of your knowledge. If you do not agree to any part of these terms, you should not proceed with the booking. These Putney moving service terms are designed to protect both parties and to support a clear, lawful, and professional moving arrangement.
Governing law and jurisdiction. These terms, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, except where the law requires that a consumer may bring proceedings in another competent court. If any dispute cannot be resolved informally, the parties agree to seek a practical resolution before commencing court action where reasonably possible.
This final section completes the Putney man and van terms and conditions and should be read together with the rest of the document. If any issue is not expressly covered, we will interpret it in a manner consistent with UK law, reasonable trade practice, safety, and fairness. The aim is to provide a reliable moving service while keeping expectations clear on booking, payment, cancellation, liability, and lawful waste handling.
By proceeding with the service, you accept that the practical nature of moving work requires cooperation, accurate information, and timely communication.