Terms and Conditions
Putney Man and Van Service Terms and Conditions
These Terms and Conditions set out the basis on which Putney Man and Van provides man and van, moving and related services. By making a booking, using our services or allowing our personnel to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the individual, business or organisation that makes the booking and is responsible for payment.
Services means any man and van, removal, collection, delivery, packing, loading, unloading, or related services supplied by Putney Man and Van.
Goods means the items, furniture, personal effects or other property which are the subject of the Services.
Vehicle means any van or other vehicle used to carry out the Services.
Team means the driver and any additional porters or operatives assigned to carry out the Services.
2. Scope of Services
Putney Man and Van provides man and van and removal services, including local moves, collections and deliveries, and small-scale relocations. The specific scope of your Service, including number of operatives, size of vehicle, estimated duration and any additional services, will be as agreed at the time of booking and confirmed in your booking confirmation where provided.
Any descriptions of services or verbal estimates are for guidance only and do not form a binding commitment as to the exact time required, the route taken or the method used, provided we deliver the Services with reasonable skill and care.
3. Booking Process
3.1 Bookings can be made by contacting Putney Man and Van and providing accurate details of the move, including addresses, access information, property type, number of floors, whether there are lifts, any restrictions on parking or loading, and an honest indication of the volume and nature of the Goods.
3.2 Your booking is only confirmed once we have accepted your request and you have agreed to these Terms and Conditions. We reserve the right to decline any booking at our discretion.
3.3 You are responsible for ensuring that all information given to us is accurate and complete. If the information provided is incomplete or inaccurate, we may adjust the quoted price, amend the Services or, in serious cases, cancel the booking and apply applicable charges.
3.4 We may request photographs, inventories or other details in advance in order to assess the scope of the work. Any estimate or quote is based on the information provided and is not a guarantee of the final charge if that information proves to be inaccurate or incomplete.
4. Prices and Payments
4.1 Prices may be calculated on an hourly rate, fixed fee, or a combination of both, as agreed at the time of booking. The pricing structure, minimum charge and any additional rates for evenings, weekends or public holidays will be communicated to you before you confirm your booking.
4.2 Unless explicitly agreed otherwise in writing, waiting times, delays caused by access issues, additional loading or unloading not disclosed at the time of booking, or extra journeys requested by you will be charged in addition to any agreed quote at our prevailing rates.
4.3 Payment terms will be communicated at the time of booking. We may require a deposit to secure your booking, and the balance may be payable prior to commencement of the Services, upon arrival, at the completion of the job, or in accordance with an invoice, as notified to you.
4.4 Payment shall be made by an accepted payment method as notified at the time of booking. We reserve the right to refuse to commence or to continue the Services if payment is not made when due, and any deposit paid may be forfeited.
4.5 All prices are expressed exclusive of any applicable taxes unless expressly stated otherwise. Where applicable, taxes will be added to the final amount payable.
4.6 Time-based work is charged from the time the Vehicle and Team arrive at the first collection address until the time unloading is completed at the final delivery address, subject to any minimum charge period. Travel to and from our operating base may be included in the charge where specified.
5. Cancellations and Amendments
5.1 If you wish to cancel or reschedule your booking, you must notify us as soon as possible. Cancellation is only effective when acknowledged by us.
5.2 We reserve the right to apply cancellation charges as follows, unless agreed otherwise.
a. Cancellation with more than 48 hours notice before the scheduled start time may be subject to no charge or a reduced charge at our discretion.
b. Cancellation within 24 to 48 hours of the scheduled start time may incur a charge up to 50 percent of the estimated price or forfeiture of your deposit.
c. Cancellation within 24 hours of the scheduled start time, or a failure to be present or to provide access when the Team arrives, may be charged up to 100 percent of the estimated price.
5.3 If you wish to amend your booking, such as changing the date, time, addresses, or the volume of Goods, we will try to accommodate your request but cannot guarantee availability. Amendments may result in a revised quote or additional charges.
5.4 Putney Man and Van reserves the right to cancel or postpone a booking for reasons including but not limited to safety concerns, severe weather, vehicle breakdown, staff illness, or where you have failed to comply with these Terms and Conditions. In such cases we will inform you as soon as reasonably practicable and, where possible, offer an alternative time or date. Our liability to you in such circumstances will be limited to the return of any deposit or prepayments for Services not provided.
6. Access, Parking and Your Responsibilities
6.1 You are responsible for ensuring suitable access for the Vehicle and safe working conditions for the Team at both collection and delivery addresses. This includes advising us of any parking restrictions, narrow roads, low bridges, height restrictions, entry systems, or other issues that may affect access.
6.2 You must arrange and, where necessary, pay for any permits, dispensations or parking arrangements required for the Vehicle. Any penalty charge notices, clamping fees or similar charges arising directly from insufficient or unlawful parking arrangements may be charged to you, along with reasonable administration costs.
6.3 All Goods must be packed and prepared in a safe and secure manner unless we have expressly agreed to provide packing services. Fragile items should be clearly marked, and any special handling requirements must be communicated in advance.
6.4 You must be present, or ensure a responsible adult with authority to act on your behalf is present, at the collection and delivery addresses to direct the Team, sign any documentation and make required payments. Where no authorised person is available, we may, at our discretion, unload the Goods at what we consider to be a safe location or return them to our base, and additional charges may apply.
7. Restrictions on Goods
7.1 Unless agreed in writing beforehand, we do not accept for transport or handling any of the following items: hazardous materials, flammable or explosive substances, gas cylinders, illegal items, live animals, perishable goods requiring refrigeration, jewellery, cash, bonds, valuable documents, or any items of exceptional value or rarity.
7.2 If such items are transported without our knowledge, we shall have no liability for loss, damage or deterioration of those items. You agree to indemnify us for any loss, damage, expense or liability that we incur as a result of carrying such prohibited items.
8. Liability and Limitations
8.1 We will carry out the Services with reasonable skill and care. However, our liability for loss of or damage to Goods, or for delays, is subject to the limitations and exclusions set out in these Terms and Conditions.
8.2 You must notify us in writing of any visible loss or damage to Goods as soon as reasonably possible and, in any event, within 48 hours of completion of the Services. For non visible damage you must notify us within 7 days of completion of the Services. We may request supporting evidence such as photographs or receipts.
8.3 Our liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable repair or replacement cost, subject to a maximum cumulative liability per job as specified in any quotation or as otherwise notified to you.
8.4 We shall not be liable for loss or damage arising from any of the following.
a. Normal wear and tear, scratching, scuffing, or deterioration arising from normal handling or movement.
b. Pre existing damage, defects or inherent weaknesses in Goods, including but not limited to fragile items, poorly assembled furniture or items not designed to be moved once assembled.
c. Items packed or unpacked by you or by a third party not acting on our behalf.
d. Loss of or damage to items of special value, sentimental value or consequential loss such as loss of profits, business interruption, loss of data, or loss of enjoyment.
e. Delays or failure to perform our obligations due to events beyond our reasonable control, including traffic, road closures, accidents, adverse weather, strikes, or acts of third parties.
8.5 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be limited or excluded.
9. Customer Property and Premises
9.1 We will take reasonable care to avoid damage to premises, floors, walls, fixtures and fittings while carrying out the Services. It is your responsibility to protect floors, carpets, walls and other surfaces where you consider it necessary.
9.2 We shall not be liable for damage to premises where you have not taken reasonable protective measures, or where the damage results from moving large or heavy items in circumstances where it was made clear that there was a risk of damage and you instructed us to proceed.
9.3 You are responsible for checking that no Goods, keys or other property have been left behind at the collection address. We do not accept responsibility for items left on the premises once the Team has departed.
10. Waste, Recycling and Regulations
10.1 Putney Man and Van is not a licensed waste carrier unless explicitly stated. Our primary role is the transport of Goods from one location to another as part of a removal or man and van service.
10.2 We will not collect, transport or dispose of household or commercial waste in a manner that would breach applicable waste and environmental regulations. You must not request us to remove waste or items that are clearly intended for disposal unless we have confirmed in advance that such a service is available and lawful.
10.3 Where we agree to remove unwanted items or waste, you confirm that you have the right to dispose of those items and that they do not include hazardous or prohibited materials. Any charges for such services will be notified in advance or added to your final bill.
10.4 We reserve the right to refuse to carry any items that we reasonably believe to be unlawful to transport or to dispose of, or which may pose a risk to health, safety or the environment.
11. Delays and Waiting Time
11.1 While we will make reasonable efforts to arrive at the agreed time, all arrival and completion times are estimates. We cannot guarantee precise arrival times due to traffic and other factors beyond our control.
11.2 If we arrive but are unable to begin or complete the Services due to circumstances within your control, such as lack of access, delays in packing, or waiting for keys, we may charge waiting time at our prevailing rates.
12. Insurance
12.1 We maintain public liability and, where applicable, other insurances appropriate for our business. Details may be provided upon request.
12.2 You are encouraged to arrange your own insurance cover for the Goods during transit and handling, particularly for items of high or sentimental value, as our liability is limited as set out in these Terms and Conditions.
13. Complaints
13.1 If you are dissatisfied with any aspect of the Services, you should raise the issue with the Team on site where possible so that we have an opportunity to resolve the matter promptly.
13.2 If the issue cannot be resolved immediately, you should submit a written complaint as soon as reasonably practicable, giving full details of the booking, the issue encountered and any loss or damage claimed. We will investigate and respond within a reasonable timeframe.
14. Data Protection
14.1 We will collect and use personal data provided by you for the purposes of administering your booking, delivering the Services, processing payments and handling queries or complaints.
14.2 Your details will be kept securely and only retained for as long as necessary for legitimate business or legal purposes.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and Putney Man and Van agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
16. General Provisions
16.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
16.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
16.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. You are advised to review the latest version available before making a new booking.
By confirming your booking or allowing the Services to commence, you acknowledge that you have read, understood and agreed to be bound by these Terms and Conditions.
